Frequently Asked Questions

July 23, 2025

Authentication & Product Questions

Are your items authentic?

Every item we sell is 100% guaranteed authentic. We source directly through verified client advisors and trusted suppliers. We do not tolerate replicas or counterfeit items of any kind.
What condition are your items in?

We follow industry-standard luxury condition grading:

  • Pristine: Brand new with tags, box, or dust bag
  • Excellent: Like new with minimal to no signs of wear
  • Very Good: Minor signs of wear from gentle use
  • Good: Visible wear but still in great functional condition
What is included with my purchase?

Each listing clearly states what is included such as:

  • Original box
  • Dust bag
  • Receipt
  • Tags
  • Authentication cards
  • Accessories

Please review product descriptions carefully before purchasing.
Can I request additional photos or details?

Absolutely. If you need more photos, sizing help, or condition clarification, feel free to contact us before purchasing.

Shipping Questions

Where do you ship?

We currently ship nationwide across the United States and are expanding to additional locations soon.
How long does shipping take?

Most orders are processed within 1–3 business days. Shipping times vary based on location and shipping method selected at checkout.
Will I receive tracking information?

Yes. Once your order ships, you will receive tracking details via email or SMS.
Do you offer express shipping?

Yes, expedited shipping options may be available at checkout depending on your location.
Is shipping insured?

Luxury items are securely packaged and insured during transit for added protection and peace of mind.

Returns & Exchanges

Do you offer returns or exchanges?

Most items are final sale due to the nature of luxury resale unless stated otherwise on the product page.
What if my item doesn’t fit?

We encourage customers to carefully review sizing details before purchasing. If you have sizing questions, contact us before placing your order.
What if my order arrives damaged?

Please contact us immediately within 24 hours of delivery with photos so we can assist you promptly.

Shopping & Orders

How can I shop with you?

You can shop directly through our website or through our trusted marketplace stores:

Search: “TheShanelleCollection”

Or Text to Shop: +1 (718) 576-0907
Can I reserve or pre-order an item?

Yes. We offer pre-orders and item reservations on select products. Contact us directly to secure your item before it sells out.
Can I request a specific item?

Absolutely. If you’re looking for a specific designer item, size, or style, we’ll do our best to source it through our trusted connections.
Are your prices negotiable?

We price our items fairly based on market value, condition, and rarity. Select offers may be accepted on certain platforms.

Sizing Questions

What sizes do you offer?

We carry a variety of sizes for:

  • Men
  • Women
  • Kids

Availability varies by product. If you’re searching for a specific size, contact us directly.
How do I know if an item will fit?

Sizing may vary by brand and designer. Please review the sizing guide listed on each product page before purchasing.

Consignment Questions

Can I consign my luxury items with you?

Yes. We accept select authentic luxury items for consignment consideration.
What brands do you accept?

We are interested in authentic luxury brands including:

  • Gucci
  • Louis Vuitton
  • Fendi
  • Prada
  • YSL

    and more.
How do I start the consignment process?

Simply DM us or text +1 (718) 576-0907 with photos and details of your item.

Company & Contact Questions

Where are you located?

We are based in Queens and proudly serve customers nationwide.
How can I contact you?

You can contact us through:
How do I start the consignment process?

Simply DM us or text +1 (718) 576-0907 with photos and details of your item.
What makes The Shanelle Collection different?

We focus on:

  • 100% Authenticity Guaranteed
  • Carefully curated luxury pieces
  • Premium customer service
  • Trusted luxury resale experience
  • Luxury shopping made accessible
  • Fast communication and personalized assistance

Still Have Questions?

Can’t find the answer you’re looking for? Our team is here to help. Contact us anytime and we’ll be happy to assist you with orders, sizing, authentication, shipping, or anything else you need.

 Contact Us